Overview

A U.S.-based digital startup aimed to empower people—especially those with disabilities or health sensitivities—to confidently discover accessible places like restaurants, hotels, clinics, and entertainment venues. Their goal: build a highly scalable, cloud-native system with seamless mobile access, intelligent search, and a feedback-driven experience powered by generative AI.

Business Goals

• Design a cloud-native platform that is fast, reliable, and scalable.
• Develop an iOS and Android mobile app with inclusive, user-friendly design.
• Create a personalized, accessibility-focused search engine for local venues.
• Encourage community engagement using an interactive Gen AI agent.
• Integrate healthcare-related accessibility filters, including for clinics and wellness centers.

Challenges

• Collecting and structuring data on venue-level accessibility features, especially for medical and wellness locations.
• Creating a search experience tailored to diverse accessibility needs—physical, sensory, cognitive, and emotional.
• Motivating users to leave relevant, respectful, and actionable feedback.
• Ensuring platform accessibility standards (WCAG) across web and mobile apps.

Solutions Delivered

☁️ 1. Scalable Cloud-Native Platform

• Deployed a microservices-based architecture using Azure and Kubernetes.
• Implemented serverless functions to handle user reviews, searches, and alerts.
• Built-in observability for real-time feedback and usage analytics.

📱 2. Accessible Mobile Apps (Android & iOS)

• Developed with Flutter for a consistent, inclusive cross-platform experience.
• Included key accessibility features:
  • Voiceover/Screen Reader support
  • Adjustable contrast, font size, and navigation layouts
  • Haptic feedback for critical alerts

🔍 3. Smart Accessibility Search Engine

• Engine tailored to accessibility-first discovery:
  • Filters for wheelchair access, quiet spaces, visual or sensory friendliness, and allergy accommodations
  • Healthcare filter for clinics with ramps, accessible restrooms, and supportive staff
• Personalized results based on user preferences and review behavior.

🤖 4. Generative AI-Powered Feedback Agent

• A conversational Gen AI assistant prompts users to share:
  • How accessible the space was
  • Which needs were well served or unmet
  • Tips for future visitors
• AI adapts tone and prompts based on venue category (e.g., medical vs. dining)

Impact in the Healthcare & Wellness Sector

🏥 Enabled users with disabilities or chronic health conditions to confidently select:

• Clinics with wheelchair ramps, wide doorways, sensory-friendly waiting rooms
• Mental health centers with low-stimulus environments
• Venues with emergency support readiness or quiet zones

💡 Helped caregivers, families, and healthcare workers recommend or avoid venues based on real-world accessibility feedback.

Technology Stack

Business Outcomes

• 📈 3x user engagement growth due to intuitive UI and Gen AI feedback collection
• 🏥 Platform now supports thousands of healthcare and wellness venues
• ✅ Became a trusted resource for individuals with disabilities, caregivers, and health-conscious users
• 🌎 Poised for national expansion and white-label opportunities for healthcare networks

Conclusion

This innovative platform redefines how people with accessibility needs discover public spaces. By merging inclusive design, AI-driven feedback, and a robust mobile-first experience, the solution ensures that everyone—from wheelchair users to neurodiverse individuals—can confidently choose the right place to dine, stay, or seek care.